When your order is shipped, you will have a tracking number to see the latest updates, sometimes the courier will mark as "delivered" few days before they actually delivered the packages. if that's the case, please contact us support@joeybabynyc.com we will assist you with your package and we also  recommend contacting the courier first to see if the package has been left at a nearby courier office.

In some cases, the parcel will be left with a local carrier's office if the recipient is not available for delivery. In most cases, however, the parcel may be misdelivered to a neighbor or nearby address and just needs a little extra time to find its way into the right hands.

If they've confirmed that the parcel was delivered, please send us an email with your order details, we will try our best to assist you with your package

If your package goes missing, we will contact the shipping carrier for additional delivery information and try our best to help locate your package. We are not responsible for packages once proof of delivery is confirmed.

Once the order been shipped, you will have a confirmation email from us with the USPS tracking number, tracking updates normally take 24 hours for domestic orders, please also note that you won't see any updates during the weekend and up to 48 hours for international orders. If the carrier has not updated the tracking number within this time, please contact us support@joeybabynyc.com with your order details.

General Care

With complicomplicated designs from Joey Baby, all items should never be worn in or exposed to water. Be careful and avoid exposure to perfumes, hair products, lotions, soaps, oils and household chemicals. Always remove jewelry before exercising or cleaning.

18 K Gold Plated

Always separate from other jewelry to prevent scratching and remove before showering or cleaning. Polish gently using yellow gold specific polishing cloth.

 

Caring for Plated Jewelry

Due to the nature of plated jewelry we suggest following these guidelines to maintain your piece.

Scented products such as perfumes, colognes and lotions contain chemicals that can react with plating and discolor or fade jewelry.

Body chemistry and moisture can also effect a plated piece – a high skin PH balance will greatly speed up wear on a plated item.

Plated jewelry should never be worn during activities that involve water such as showering or pool/beach activities as chlorine and salt water will effect plating. When removing jewelry for these purposes be sure to store in a dry area. Friction or contact with a hard surface can produce scratches or wear to the piece.

If necessary, use warm water with a mild, fragrance-free soap to clean plated items. Gently pat dry with a clean cotton or microfiber cloth.

Most jewelry cleaners contain chemical elements that will slowly wear and fade plating over time.

Following these steps will help ensure the longevity of your jewelry!

Storing

All Joey Baby jewelry comes with a cotton bag or giftig box. Use these items to store your jewelry when not being worn.

We are so sad that you have to cancel your order, but please email us at support@joeybabynyc.com within 24 hours with your order details. After 24 hours, the order is considered processed and we will not be able to issue a refund.

Please note for personalization pieces, once the order is placed, we are unable to cancel the order.

I ordered no personalization, can I return it and get personalization again?

If you ordered a "no personalization" item, once the order is shipped, we are unable to have them returned and personalize them for you

If you have questions about the personalization, please email us support@joeybabynyc.com

Should you choose to refuse the delivery of your order to avoid duties and taxes or if you change your mind, you will be responsible for the return shipping fee charged to our shop. Please let us know if you need to change your address before your order is shipped.

A re-shipping fee and a small resizing/repairing fee are required. Please email us support@joeybabynyc.com with your order details and pictures.

Please note that we customize everything and you can always email us about the size/length that you are looking for before our production. 

If your piece is defective during transit, we are so sorry about it. Please contact us within 1 week (7 days) after delivery. We cannot issue any refund/return/exchange after you have worn and damage after 1 week (7 days) of delivery. Defective is not included broken chain. 

Due to our handmade-to-order approach, all items are specially made for you, we do not accept returns, all items are final sale. If you have any questions before placing your order, please email us support@joeybabynyc.com 

Note: Items purchased through a third-party vendor (outside of joeybabynyc.com) must be returned through the company that it was purchased from.

YES - In most cases, if we haven't shipped your package yet, We can help you update your shipping address. Please email us support@joeybabynyc.com within 24 hours.

If we have shipped your package already, a re-shipping fee will apply and we will ship the item to you once we have it back

As soon as your order has been dispatched you will receive an email from us with a link to a tracking page so that you can follow your order

Remember that this can sometimes end up in your spam folder so have a look there too! If you still cannot find it, please contact us and we will help you!

Enter your promo code on the checkout page in the text box that asks "Have a promotion code?"

Offer valid on purchases made through joeybabynyc.com only. To redeem an offer, enter discount code at checkout. Discount is combinable with sale and already discounted items. Mask chains are excluded from discounts. Cannot be used for gift card purchases or shipping. No adjustments on prior purchases. May not be redeemed for cash or cash equivalent and is not transferable. Offer subject to change or expire without notice. Cannot be combined with any other discount or offer. 

May be subject to printing errors, changes, price changes, delivery delays, and limited availability of stock. 

Unfortunately, a promo code cannot be applied to an order after 1 hour the order has been placed. You can always use the discount code for your next purchase. 

WE SHIP EVERYWHERE! Always FREE Shipping in the US 

Due to COVID 19, all international order's delivery time is up to 30 days.

We ship to the following countries:

Europe
3-4 weeks
Austria, Belgium, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Slovakia, Spain, Sweden, United Kingdom

North America
Canada, 8-12 business days
Puerto Rico, United States of America

Oceania
3-4 weeks
Australia, New Zealand

Asia
3-4 weeks
Hong Kong, Indonesia, Japan, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand

Middle East
3-4 weeks
Qatar, Saudi Arabia, United Arab Emirates