Shipping policy

Shipping Cost

Free US shipping on all orders. Free shipping will typically be provided using USPS First Class Package.

International orders will be charged according to carrier rates. Shipping charges for your order will be calculated and displayed at checkout. 

Processing Time

All items are hand made and made to order, please allow 3-5 business days of processing time, unless priority or express shipping is selected at checkout. If your order contains more than one item, processing time may be longer.

Shipping Time

Shipping is done from New York City. USPS quotes, but does not guarantee, 1-3 business days to deliver in the US for First Class Packages. 

Note: We are not responsible for shipping carrier delays.

Order Tracking

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 10 days (20 days for international orders) of receiving your shipping confirmation email, please contact us at info@joeybabynyc.com with your name and order number, and we will look into it for you.

Refunds and Returns

Please refer to our Refund Policy.