Refund policy

Return is easy!

In order to be more sustainable for our environment, we handmade to-orders for most of our products in our Manhattan, NYC. 

Returning online is still super easy!

We offer 30-day returns for all customers in the US. Shipping fees are non-refundable. The return window starts from the day shipment is delivered/picked up.

  • Manage your return by 1 click here and send back your items by mail and get refunded within 30 calendar days. A $5 restocking fee will be deducted from your refund for your return. 

If you return your order after 30 days of the delivery date, we are offering this! 

  • Store credit you can save for later that’s equal to what you originally paid

There are only a couple of exceptions to our return and exchange policy:

  • Customized items cannot be canceled, exchanged, or returned. We hope you understand!
  • Gift cards
  • Products marked as final sale
  • Products are on sale

To qualify for a return:

  • Items must be in their original condition without signs of wear or damage
  • Items returned by mail must be in all original packaging (tags, box, and pouch included)
  • Send back the item(s) within 21 calendar days, after that we will only offer store credits
  • Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. 
  • Joey Baby will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable. 
    Should the returned item not meet the above return guidelines, Joey Baby has the right to deny a return and have the item re-shipped to customers.

Purchased from our partners:

Please contact our partner with more details!

 If you need more pictures or videos before placing your order. Join our weekly Instagram Live and ask our host or email us at support@joeybabynyc.com before placing your order so we can reduce the waste of material and shipping!